HK
Hennie K
1 reviews | Active since Nov 2010
28 Apr 2015, 23:18
Ridiculous high data bill - No response from MTN
Good day, <br> My complaint is simple - I have a data contract with a usb device, I pay on ave R100 pm for the contract, very consistently. This month I get KLAPPEd with a R2744 bill for data usage that I am 100% confident that we did not use. I have logged 3 or 4 different calls with MTN to have this looked into as I know it is a mistake. in 12 Days I received ZERO feedback or even a simple reply.<br> <br> Can someone with the interest to have this matter resolved quickly and satisfactory PLEASE COME BACK TO ME?<br> <br> Account no:A*** Cell/Data Contract No: ***, Inv No: E***<br> <br> SP Account Enquiry [#***}<br> Request REQ:***<br> <br> Kind regards<br> Hennie<br>
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MTN South Africa's replyOfficial
14 May 2015, 10:29Hello abhk101,
Thank you for your post
We would like to sincerely apologise for the inconvenience caused.
As per our records and telephone conversation, credit of R1235.70 was passed on 28 April 2015, i have send an email requesting for ITB for that invoice.
Regards
Bongi
Thank you for your post
We would like to sincerely apologise for the inconvenience caused.
As per our records and telephone conversation, credit of R1235.70 was passed on 28 April 2015, i have send an email requesting for ITB for that invoice.
Regards
Bongi
MTN South Africa's reply14 May 2015, 10:29
Official
Hello abhk101,
Thank you for your post
We would like to sincerely apologise for the inconvenience caused.
As per our records and telephone conversation, credit of R1235.70 was passed on 28 April 2015, i have send an email requesting for ITB for that invoice.
Regards
Bongi
Thank you for your post
We would like to sincerely apologise for the inconvenience caused.
As per our records and telephone conversation, credit of R1235.70 was passed on 28 April 2015, i have send an email requesting for ITB for that invoice.
Regards
Bongi