1 reviews | Active since Sept 2016

15 Sept 2016, 09:22

Ridiculous data invoices for the last few months

<p>My account in July and August for data was ridiculous. I have never ever gone over my amount and MTN cannot stop your account if you go over. I had to take put a contract. It is absolutely nonsense and I would like a full report on why my account have been so high???? R8800.00 in July and R7300.00 in August. I am scared to look at my September account. I cannot get an explanation on exactly what data was used and how it happened. I do not have R15 0000.00 for my account for 2 months and I am desperate.....as far as I am concerned it is absolute abuse and when a friend phoned they said my account was linked to a Telcom account. How is his possible????..</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Sept 2016, 18:15
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

kindly be advised that the matter have been escalated to billing department to validate the invoices and provide feedback,it will take within 5 to 7 working days .

warm regards

mike

REQ:***