LL
Lungile L
1 reviews | Active since Apr 2015
21 Apr 2015, 07:52
RIDICULOUS DATA CHARGES
<br> I am very unhappy and frustrated due to my data charges by MTN for the month of April 2015. I loaded 1GB of data around the 26th of March, bear in mind I still had about 200MB of data then, I got 500MB data free which made a total of1,7GB of data. on Monday to Friday I use WIFI at work but on the 10th of April, I got a message saying my data is depleted. I recharged again on the 10th of April
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MTN South Africa's replyOfficial
04 May 2015, 13:08Hello Lungi1987,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data billing is correct on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data billing is correct on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply04 May 2015, 13:08
Official
Hello Lungi1987,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data billing is correct on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The data billing is correct on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,