JW
Jeanne-Marie Webb
1 reviews | Active since Nov 2015
23 Nov 2015, 15:40
RIDICULOUS DATA CHARGES
I have had a contract with MTN for many years and for the passed year my bill has remained constant and within an affordability that suits me. However, the past 3 months my \Packet switched data calls"have jumped from R0.00 to R600 odd"
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MTN South Africa's replyOfficial
24 Nov 2015, 18:31Hello JeannesWebb,
Thank you for your post
We apologize for any inconvenience incurred.
Please set your Usage Limit to 0 by dialling *141*1*7852#ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
When using Wi-Fi make sure that you turn OFF Wi-Fi Assist under Cellular, LTE(4G) uses up to 8x more data than 3G.
We have logged a billing query to validate the charges from 2015-08-07 to 2015-11-07 invoice, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for any inconvenience incurred.
Please set your Usage Limit to 0 by dialling *141*1*7852#ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
When using Wi-Fi make sure that you turn OFF Wi-Fi Assist under Cellular, LTE(4G) uses up to 8x more data than 3G.
We have logged a billing query to validate the charges from 2015-08-07 to 2015-11-07 invoice, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply24 Nov 2015, 18:31
Official
Hello JeannesWebb,
Thank you for your post
We apologize for any inconvenience incurred.
Please set your Usage Limit to 0 by dialling *141*1*7852#ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
When using Wi-Fi make sure that you turn OFF Wi-Fi Assist under Cellular, LTE(4G) uses up to 8x more data than 3G.
We have logged a billing query to validate the charges from 2015-08-07 to 2015-11-07 invoice, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for any inconvenience incurred.
Please set your Usage Limit to 0 by dialling *141*1*7852#ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
When using Wi-Fi make sure that you turn OFF Wi-Fi Assist under Cellular, LTE(4G) uses up to 8x more data than 3G.
We have logged a billing query to validate the charges from 2015-08-07 to 2015-11-07 invoice, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,