Ridiculous - cut line without any notice

Noted! Today however was a different story with your customer services department together with the ********** 000 reception ladies that disconnected me and transferred me to the incorrect department not to even mention how rude they were. Eventually a lady in your business center department was able to help as no one at the ********** number was able to assist. I understand the payment issues but the service that was received today was just the worst. I had the worst customer experience with MTN also to find out that I have sent an email to your complaints debarment to get an automated message saying the email address is full. I was cut 3 times today, another 2 call the consultant was unable to assist as the call center people working there is to load and they are not able to hear me and got the cell number wrong several times, which is frustrating on my end. I had to explain the same story to every consultant whereby they told me what had happened but could not provide me with a solution. Please confirm when the sms was send to notify about the R11.40? Again if I had a service provider that I could contact once without any cut issues this problem would have been solved days ago. Also once the debit order was unpaid and a payment was made - and MTN noticed it was the incorrect amount and that only R11.40 was short should you not contact the customer to notify them, as you value your customers. On my January 2018 MTN statment the total outstanding was only R1290.50 and not the R11.40. Thus the reason for the R1290.50 payment.