RM
Ryan M
1 reviews | Active since Oct 2013
28 Jan 2015, 07:46
Ridiculous Customer Service
On the 9th of Dec I handed in my phone for repairs, today is the 28th of Jan and I haven't received my phone or a phone call to update me of the phones status. The only time I heard from MTN is when I went to the Zevenwacht branch or when I gave them a phone call. The agent at MTN have promised to give me a phone call on numerous occasions, yet I have never heard from him. The level of customer service is ABSOLUTELY shocking!
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Replies (1)
MTN South Africa's replyOfficial
10 Feb 2015, 12:18Hello R. Moosa,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. To be assisted further please contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. To be assisted further please contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply10 Feb 2015, 12:18
Official
Hello R. Moosa,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. To be assisted further please contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. To be assisted further please contact the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***