dK
derek K
1 reviews | Active since Dec 2012
11 Feb 2015, 17:36
RIDICULOUS CUSTOMER SERVICE
Mtn must rate as the WORST cell phone service provider. .. taken the title from cell C! It has taken mtn ONE YEAR to cancel my Contracts, DESPITE 50 emails to them telling them that the signal at my house is too poor to make calls! They treated me with arrogance and disdain!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Feb 2015, 11:46Hello diggy,
We are truly sorry for any inconvenience caused and for the delayed response.
In order for us to have cancelled the contract due to coverage issues, our Network Quality & Coverage team needed to ensure that there is nothing that could have been done in order to improve the coverage. Which in this case the coverage could not be improved due to a number of reasons.
Once again we do apologize for any inconvenience we might have caused you during this time.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
In order for us to have cancelled the contract due to coverage issues, our Network Quality & Coverage team needed to ensure that there is nothing that could have been done in order to improve the coverage. Which in this case the coverage could not be improved due to a number of reasons.
Once again we do apologize for any inconvenience we might have caused you during this time.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply24 Feb 2015, 11:46
Official
Hello diggy,
We are truly sorry for any inconvenience caused and for the delayed response.
In order for us to have cancelled the contract due to coverage issues, our Network Quality & Coverage team needed to ensure that there is nothing that could have been done in order to improve the coverage. Which in this case the coverage could not be improved due to a number of reasons.
Once again we do apologize for any inconvenience we might have caused you during this time.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
In order for us to have cancelled the contract due to coverage issues, our Network Quality & Coverage team needed to ensure that there is nothing that could have been done in order to improve the coverage. Which in this case the coverage could not be improved due to a number of reasons.
Once again we do apologize for any inconvenience we might have caused you during this time.
Regards
Tim
MTN Complaints Management Team: REQ:***