1 reviews | Active since Nov 2016
Ridiculous costs because of Mtn bad processes
<p>Your processes, the way your systems work, your assistance, and the stores, are all pathetic. I incurred unnecessary costs because of your incompetence. I am never getting this back because Mtn is just bad. I cannot get out of my contract now and every time I upgrade, the following months costs are huge. It is your processes and not my issue. If we investigate this, it will be evident that you(MTN) have this issue and when we complain, you put the ball in our court saying we should know. Stop robbing us because you don't know how to fix your ****. Hate mtn and contact me to hear the truth. I have a R5000 bill now thanks</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the old package before the upgrade was done was an open package MTN Anytime 500, the mobile number 083****933 being on an open package was billed for extra data usage between 2016-09-21 and 2016-10-01. When the upgrade was done to My MTNChoice+ M on 02/10/2016, the consultant did put the usage limit to R0.00 to prevent the extra charges and we have noted that on 20/11/2016 you request for the usage limit to be put to R100.00.
We have requested our billing support team to assist with validating the charges on the invoice dated 2016-10-20, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the old package before the upgrade was done was an open package MTN Anytime 500, the mobile number 083****933 being on an open package was billed for extra data usage between 2016-09-21 and 2016-10-01. When the upgrade was done to My MTNChoice+ M on 02/10/2016, the consultant did put the usage limit to R0.00 to prevent the extra charges and we have noted that on 20/11/2016 you request for the usage limit to be put to R100.00.
We have requested our billing support team to assist with validating the charges on the invoice dated 2016-10-20, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***