1 reviews | Active since Feb 2011
RIDICULOUS CHARGES FOR BILLING
I reported MTN for ridiculous billing charges. With Nashua my phone account was always under R700 in the last few months. I have to move to MTN and the first month billing with MTN was R900 and the second month was double my normal account at nearly R1200. I have had to pay otherwise they will cut me off!<br> I have had email responses that the issue is being investigated and that's as far as they go. No one from MTN does me the courtesy of phoning me to see what is happening. I cannot email direct as they don't give an email address. The Call Centre is a waste of time. <br> WILL SOMEONE PLEASE CALL ME TO SORT OUT THE PROBLEM. I have had no feedback other than the initial email. No other company treats their customers like this - they always call.<br> I am very disillusioned with MTN and will change once contract finished.
We are truly sorry for the delay with the initial request logged.
Request number REQ:*** is currently still pending with our Billing Department. Our Billing Department has been experiencing a high influx queries, hence the delay.
We've requested one of our Billing Administrators to assist with the request as soon as possible.
We will touch base with you once we've received feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delay with the initial request logged.
Request number REQ:*** is currently still pending with our Billing Department. Our Billing Department has been experiencing a high influx queries, hence the delay.
We've requested one of our Billing Administrators to assist with the request as soon as possible.
We will touch base with you once we've received feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
