SS
Siyabonga S
1 reviews | Active since Dec 2014
24 Jul 2015, 13:48
Ridiculous Charges for Airtime and Data Bundle
Hi<br> Please help been struggling to get assistance from your consultants, as been experiencing Ridiculous Charges for Airtime and Data Bundles. Sometimes MTN chows airtime while have Data and sort of other things in which I can't mentioned or go in details, my enquiry is that I have a contract with MTN and I want to cancel it ASAP but I want to keep the number so that I can go to another service provider.Want the process I need to follow in doing this.<br> thanks<br> <br>
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MTN South Africa's replyOfficial
03 Aug 2015, 11:40Hello cyasithole,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the term date for your contract is 2016-09-07. In order to cancel your contract, you will be required to pay early cancellation fees. Please find below the estimated early cancellation fees :-
9 months remaining
Blackberry Z10 value R 2,794.75/ 24 = R116.45 * 9 = R1048.03 plus unbilled invoice R232.99 plus current balance R 189.00
Estimated fee = R1470.02
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the term date for your contract is 2016-09-07. In order to cancel your contract, you will be required to pay early cancellation fees. Please find below the estimated early cancellation fees :-
9 months remaining
Blackberry Z10 value R 2,794.75/ 24 = R116.45 * 9 = R1048.03 plus unbilled invoice R232.99 plus current balance R 189.00
Estimated fee = R1470.02
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply03 Aug 2015, 11:40
Official
Hello cyasithole,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the term date for your contract is 2016-09-07. In order to cancel your contract, you will be required to pay early cancellation fees. Please find below the estimated early cancellation fees :-
9 months remaining
Blackberry Z10 value R 2,794.75/ 24 = R116.45 * 9 = R1048.03 plus unbilled invoice R232.99 plus current balance R 189.00
Estimated fee = R1470.02
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the term date for your contract is 2016-09-07. In order to cancel your contract, you will be required to pay early cancellation fees. Please find below the estimated early cancellation fees :-
9 months remaining
Blackberry Z10 value R 2,794.75/ 24 = R116.45 * 9 = R1048.03 plus unbilled invoice R232.99 plus current balance R 189.00
Estimated fee = R1470.02
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***