Ridiculous charges

For the past 3 months I have been complaining via calls & e-mails to the MTN call centre - my account jumped from the normal average of R1000 to R3900? Ever since their nationwide strike my problem started, just to find out that there is hundreds of people also complaining: [URL Removed] (article on finweek24)<br> I am so frustrated, my last call was taken by Audrey (ref nr ***) and he insisted that I have used the data as per my bill. I was mailed a list of websites that I supposedly accessed on my phone and did not even recognise them, as I never access the internet via my cell. No one at MTN seems to care, and because they say so, we should listen & pay??? Could this be a mistake on their side, or just a money making scheme?? I am disgusted and ready for a new cellphone provider .<br>