LB
Leandra B
1 reviews | Active since Nov 2015
07 Feb 2019, 10:00
Ridiculous call centre
I first called on Monday the 4th of February and still no response and it is already the 7th of February. It is getting ridiculous every time they say I must call back. I have R730 airtime on my phone and when I call it says insufficient funds. I am a old lady alone on the farm and cannot make any calls ?
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Replies (2)
MTN South Africa's replyOfficial
08 Feb 2019, 10:38Good day Leandra
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to find out if the issue is still persisting, unfortunately there was no answer. Kindly switch your phone off and back on after a minute as I have reset your profile on the network.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to find out if the issue is still persisting, unfortunately there was no answer. Kindly switch your phone off and back on after a minute as I have reset your profile on the network.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply08 Feb 2019, 10:38
Official
Good day Leandra
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to find out if the issue is still persisting, unfortunately there was no answer. Kindly switch your phone off and back on after a minute as I have reset your profile on the network.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you to find out if the issue is still persisting, unfortunately there was no answer. Kindly switch your phone off and back on after a minute as I have reset your profile on the network.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
LB
Leandra B's updateReviewer Update
08 Feb 2019, 10:54Good day, sorry that I missed the call. I did restart the phone and it is still not working.
LB
Leandra B's update08 Feb 2019, 10:54
Reviewer Update
Good day, sorry that I missed the call. I did restart the phone and it is still not working.