ZN
Zodwa N

1 reviews | Active since Mar 2013

26 May 2015, 15:17

Ridiculous billing due to instructions not followe

Good day. <br> <br> I added a new line on my existing contract A***. I had spoken to a sales rep and clearly advised that i want a TOP up contract and not a contract that will have a bill. The line should stop immediately once the airtime is finished. This call was made with Kgabo on *** .<br> I received an sms that my credit limit had been increased to 2643.00, of which as per previous problems with MTN over reaching my credit limit on Top up ***, i thought this was to accommodate the new line.<br> I then received an sms that my line is locked and i have reached my limit , and i called and requested that the call recording is sent to me and to immediately set my limit to 0.00 on ***.<br> i am still waiting and the dispute has not been followed through.<br> Today , an invoice was sent to ***, that the bill is R2900.00.<br> I WANT AN EXPLANATION .<br> I REQUESTED A CONTRACT AND NOW I AM BEING TOLD IT IS A MYCHOICE CONTRACT, BUT I REQUESTED THAT ONCE AIRTIME IS FINISHED, THE LINE SHOULD BE CUT. I WANT THE R2900.00 CREDITTED IMMEDIATELY.

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Jun 2015, 10:02
Official
Hello hezekeline,

Thank you for posting.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.

This matter has been escalated to the relevant management team for urgent intervention. You will be advised of the outcome.

Regards
Jean
REQ:***