DM
Duduzile M
1 reviews | Active since Sept 2013
12 May 2015, 22:51
ridiculous billing charge
Wow bonus airtime, how can one get R55 free airtime then with that airtime you only get to make less than 5 minutes of calls, regardless of the billing being changed to R2.90 per minute without being informed mxm. think it's time I port to another network,everything about MTN sucks network connections sucks like everything is just bad ,never ending problems.
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 09:50Hello MdlaloD1 ,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 09:50
Official
Hello MdlaloD1 ,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,