RIDICULOUS BILL!!!!!!!

<p>I'm tired of narrating the same story since March '16. I just hope this time around someone will assist me. MTN has been nothing but a nightmare for me, from poor network signal to the excruciating customer service experience. I initially had 3 contracts with MTN, 1 voice and 2 data lines. When I received notification sms that the contract for the voice line was coming to an end. I called the customer service requesting them to port my contracts to Vodacom cause I was experiencing poor network service and my queries were also taking forever before being resolved. I was then advised by the 808 call centre consultant, that I can only port once my numbers were on prepaid and I had to wait until the contracts expires or I'll have to pay the penalty fee. I then decided to wait until the contracts expires. </p> <p> </p> <p>I called the MTN 808 call centre again beginning of 2016 to convert the voice and the data line to prepaid and left the other data line as it was only expiring on the 5th of Oct 2016. After logging this request the consultant advised me that it takes up to 5 days for the lines to be converted. I was normally debited +/- R3000 for all 3 lines when still on contract.</p> <p> </p> <p>End of March MTN debited R16 000 for the data line which I had asked to be converted to prepaid. I then asked my bank to reverse the debit order. Another debit order went off end of April of R17 000 for the same number. As this was taking place, I was trying to get assistance from Customber service and i was sent from call centre to the near branches (The Glen and New Market Mall). I called the call centre again and requested the itemised billing. I specifically requested that they give me sites that were visited and the device used at the time of the downloads. The call centre agent told me that they will only provide me with itemised bill but cannot confirm which device it was used when my bill escalated. I told him that until I know exactly whats happening I will not pay this bill. </p> <p> </p> <p>Days later I received an itemised bill from 808 with sites only and no information on the device of which all of these sites were accesed from. I tried logging on to the very same sites that were listed on the itemised bill but none of them lead me anywhere. So I still dont know why I'm billed +R17 000. I'm still waiting for the info on the devise used and the correct sites.</p> <p> </p> <p>Whilst waiting for MTN to get back to me, I received a call from Hammond Pole Attorneys to say my account has been handed over and I must make arrangement for repayments.</p> <p> </p> <p>Again I will not pay a cent to MTN until they show me exactly what I'm billed for and from which device and how is it possible that when I had asked for the numbers to be converted to prepaid then suddenly I incur a bill of R17 000. </p> <p> </p> <p>This has been going on for too long now. If no one gets back to me asap, I will gladly take this matter to the Ombudsman and until then I will not be paying a cent to MTN.........</p>