ridiculous attitude and complete ignorance

I have phoned in to mtn customer care 4 times in the last 2 weeks to query my contract and as soon as I explained to the legal department that I have followed the process and am trying to follow up they either cut the call or put me on hold for hours on end!! Mtn is useless and honestly need to step their game up there are other companies that are willing to take my R3000 a month and supply a better service then this