LP
Louette P

1 reviews | Active since Aug 2015

05 Aug 2015, 13:40

Ridiculous accounts

After my upgrade to a new SAMSUNG handset, MTN did not cancel my Blackberry service and I went on paying for this service until I noticed it last month. AFTER receiving 2 huge accounts with PACKET SWITCH DATA charges. I buy data on pre-paid. so where is this coming from????<br> I am waiting for a refund and I accepted that it has gone through as my account was back to normal this month with a debit order.<br> Only to receive an SMS informing me that I need to make immediate payment? What, why must I pay cash? <br> Where did this ridiculous account come from as my account reflects nothing.<br> None of the info corresponds<br> And when I Try to phone the call centre, my call gets dropped time and time again.<br> MTN is definitely the worst company ever!

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Aug 2015, 11:15
Official
Hello LouetteDUP,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

You have an amount of R957.84 on 60 day arrears and R316.63 Current.
In total your outstanding balance is R1274.47

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***