Ridiculous !

<p><br /> My phone fell and cracked on the 21st of November 2016 but because I have insurance, I knew it was not necessary to worry because all that was needed, was to complete the insurance claim form and email it through. This was done on the 22nd of November 2016. I trusted that in a few days, I would then be contacted regarding the collection of the handset. This unfortunately hasn’t been the case, since I submitted the form, I haven’t received not one response, well besides the automated email that you get.. and it reads</p> <p>“Dear valued MTN Customer</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>This email serves to confirm that your query has been received and will be attended to as soon as possible</p> <p> </p> <p>Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience</p> <p> </p> <p>Your reference number is (###) and is also displayed in the subject line of this email. Please do not remove the reference number from the subject line of the mail as it enables us to track your query</p> <p>Please do not send the same query more than once and kindly use this email with the above reference number to follow-up on your query</p> <p> </p> <p>“Kind Regards</p> <p> </p> <p>MTN Insurance”</p> <p>“MTN PTY (Ltd) is an Authorized Financial Service Provider underwritten by Guardrisk Insurance, FSP License Number: 44774”</p> <p> </p> <p>It is now the 05th of December, that’s well over 5 days that has passed, it’s now 14 DAYS to be exact without any feedbac**** I mean the least that MTN could do, is let me know the status or progress on my claim. I have since then sent several emails without any response and I have also tried calling in, but it seems that no one answers their phones???! Is ignoring your “valued clients” what MTN insurance is all about ?</p> <p> </p> <p> </p>