ridicolous
Today i checked my statement and realised tht MTN had billed me R9232 on my contract which i normaly pay R350 on monthly. My spending limit on thr acc is 0 as i had requested and so says Thobelani the consultant helping me at MTN Hemmingways where i am nw lodging the complaint. Hw cn thy make such a mistake. Mtn plz sort ths out speedily do i cn movr to another network i hv been unhappy wth u for a while but ths is the final straw.
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MTN South Africa's replyOfficial
02 Mar 2016, 22:05Hello nozipiwo***9,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
You were billed for extra data usage on your My MTNChoice 2GB package, kindly also make sure that the usage limit is set to 0 by dialling *141*1*7852#ok this will prevent additional charges to your account other than your monthly subscription.
We have logged a billing query to investigate the data charges, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
You were billed for extra data usage on your My MTNChoice 2GB package, kindly also make sure that the usage limit is set to 0 by dialling *141*1*7852#ok this will prevent additional charges to your account other than your monthly subscription.
We have logged a billing query to investigate the data charges, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply02 Mar 2016, 22:05
Official
Hello nozipiwo***9,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
You were billed for extra data usage on your My MTNChoice 2GB package, kindly also make sure that the usage limit is set to 0 by dialling *141*1*7852#ok this will prevent additional charges to your account other than your monthly subscription.
We have logged a billing query to investigate the data charges, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
You were billed for extra data usage on your My MTNChoice 2GB package, kindly also make sure that the usage limit is set to 0 by dialling *141*1*7852#ok this will prevent additional charges to your account other than your monthly subscription.
We have logged a billing query to investigate the data charges, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,