PD
Praneel D
1 reviews | Active since Jun 2015
09 Jun 2015, 19:31
Rica barred still not resolved
I ported last week fiday from cellc to mtn, thinking the mtn network would be better. I done the port and was notified via sms that it was successful. When I call out it says I have been rica barred, but when I go into the store they say it shows rica`d on their system.<br> <br> The rica department says i should call them from an mtn store, the mtn store says the rica department is down cause of the strikes. I have been trying to get hold of rica but haven`t been successful today.<br> <br> This is my business number and people can`t get hold of me as the mobile number doesn`t go through.
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MTN South Africa's replyOfficial
24 Jun 2015, 11:54Hello nee108,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the number in question so we may investigate and assist. Please also be advised you can contact the Rica help-desk on *** and the Port help-desk on *** Or call ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the number in question so we may investigate and assist. Please also be advised you can contact the Rica help-desk on *** and the Port help-desk on *** Or call ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply24 Jun 2015, 11:54
Official
Hello nee108,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the number in question so we may investigate and assist. Please also be advised you can contact the Rica help-desk on *** and the Port help-desk on *** Or call ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly provide us with the number in question so we may investigate and assist. Please also be advised you can contact the Rica help-desk on *** and the Port help-desk on *** Or call ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***