NL
Nathan L

1 reviews | Active since Jan 2016

14 Jun 2016, 05:25

Rica Barred After upgrade

<p>I recently upgraded my contract through the online process with assistance from a call centre agent. I got the phone and sim card. I went to my nearest branch and they did a sim swop. It doesn't work. Already lost the 30gb data for doing the upgrade thats the only reason i actually upgraded. How I can be rica Barred After been with mtn for 2 years already I don't know. </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Jun 2016, 09:01
Official

Good Day Nathan,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have re-registered your number with Rica and the suspension is now removed. Please restart your phone.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ: **********