cK
cindy K
1 reviews | Active since Apr 2011
15 Oct 2015, 17:01
Rica barred
Nobody told me that Rica expires. My cellphone has been RICA BARRED. MTN Jabulani Mall was offline,but I do not understand why I need to waste money about this issue. I called the call centre yesterday (173) and I was on hold waiting for the consultant for 35:18 minutes,i ended up hanging up. I am being treated as a cellphone number and not a customer. I am unhappy
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Replies (1)
MTN South Africa's replyOfficial
16 Oct 2015, 10:30Hello cindykhoza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on the number ***. May you kindly go to the nearest store with the MTN RICA sign. Please have your ID book and proof of residence for the RICA registration to be processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on the number ***. May you kindly go to the nearest store with the MTN RICA sign. Please have your ID book and proof of residence for the RICA registration to be processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply16 Oct 2015, 10:30
Official
Hello cindykhoza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on the number ***. May you kindly go to the nearest store with the MTN RICA sign. Please have your ID book and proof of residence for the RICA registration to be processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on the number ***. May you kindly go to the nearest store with the MTN RICA sign. Please have your ID book and proof of residence for the RICA registration to be processed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***