PB
Phumeza B
1 reviews | Active since Jul 2019
07 Jul 2019, 18:51
Rica Barred
Hi, Im fed up with MTN i did a port 3 weeks ago porting from Vodacom to mtn I optioned to keep my number the port was done however my number is not working I cant make calls im not getting any calls ecen when i try calling the customer care it says my number has been Rica Barred what is going I did everything your agents advised me to do till today my number is not working please fix this or cancel the port all together and I will stay with Vodacom its been 3weeks without getting aby phone calls
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MTN South Africa's replyOfficial
08 Jul 2019, 13:43Good day Phumeza Baliso
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that you number has been ported to the MTN network.
Your sim card needs to be RICA register at a MTN store. Please take with you your MTN sim card, your ID and proof of residence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,JessicaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that you number has been ported to the MTN network.
Your sim card needs to be RICA register at a MTN store. Please take with you your MTN sim card, your ID and proof of residence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,JessicaComplaints Management team
Best regards,
MTN South Africa's reply08 Jul 2019, 13:43
Official
Good day Phumeza Baliso
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that you number has been ported to the MTN network.
Your sim card needs to be RICA register at a MTN store. Please take with you your MTN sim card, your ID and proof of residence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,JessicaComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that you number has been ported to the MTN network.
Your sim card needs to be RICA register at a MTN store. Please take with you your MTN sim card, your ID and proof of residence.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,JessicaComplaints Management team
Best regards,