Rica Barred

I was on maternity leave from Feb this therefore I fell behind on my payments, my contract was handed over to legal, in June a paid the entire outstanding balance due and I waited for my service to be reactivated, after numerous calls and emails to mtn I was told that my contract was cancelled for some reason that the consultant could not understand or explain why, about 2weeks after my payment was made they told me that my contract was reinstated, I waited again to be able to use my service but no that did not happen, I called mtn yet again, they told me that my sim was now deactivated and I must go in store to get a sim swap done. I went the the store at the Phoenix plaza and they told me they can't do it and I must go to the mtn store in Gateway. I went to that store and was told that their system was down and they can't help me, told me to come back another day and that I only needed to bring my ID as it was on contract, I went again on another occasion and was told that I need a proof of residence and obviously I didn't bring one because I was told that I wouldn't need it, but yet again I was sent away because they couldn't help me. I went to the store again yesterday the 29.08.2017, were apparently they did the sim swap and rica using my ID only, I paid R137 for this and was told that I should just wait 2 to 24hrs and everything will be sorted out. it has now 26hrs later and still no joy, my sim is still Rica barred, I called mtn again and the Rica company and said nothing was done!!!! and I NEED TO GO TO THE STORE AGAIN!!!!!!!!!. I am at wits end, I am paying for a service that I have no access to, this is a breach of contract! I want my sim to be sorted out immediately, and I want to compensated for the incompetence of mtn!!!! Due to the incompetence of the staff at mtn and their negligence I am having to go to the store repeatedly at my own cost as well