GN
Gina N
1 reviews | Active since Sept 2013
19 May 2015, 14:16
RICA barred
I signed a new contract with MTN on Thursday. The sales consultant asked me to come back on Friday as they didn't have stock of my phone. He promised he would help me set my phone up, so that i can immediately use it. The next day i find out that my phone had been RICA barred, after giving all the necessary paper work. I then had to go back to the N1 City branch on Sunday to get my phone RICA'ed. The lady there promised it would be unlocked in 2-24hrs, its now Tuesday and i have been unable to use my phone since Friday.<br> <br> I have tried contacting MTN via these channels - [Email Removed] [Email Removed] 083 808
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MTN South Africa's replyOfficial
27 May 2015, 00:53Hello obviouslyannoyed,
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We have now checked your number and we see that the RICA registeration was done on the 21st of May 2015 and the line is currently fully active on the network.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We have now checked your number and we see that the RICA registeration was done on the 21st of May 2015 and the line is currently fully active on the network.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply27 May 2015, 00:53
Official
Hello obviouslyannoyed,
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We have now checked your number and we see that the RICA registeration was done on the 21st of May 2015 and the line is currently fully active on the network.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We have now checked your number and we see that the RICA registeration was done on the 21st of May 2015 and the line is currently fully active on the network.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***