Rica

My name is Collen ********** 707, i regret the day i joined MTN i have been nothing but a good client to this abusive and uns****ed employees as they would call themselves MTN champions but i've never experienced any excellence not to mention good service for crying out loud, Here 's my story: i bought a phone this past weekend which requires a neno sim i then went and bought one at PEP did Rica it as well, now my day got spoiled when i decided to phone MTN to sim swap my number, one of the so called "MTN champion" took me through the process and told the final step was to switch off the phone for 2 hrs and on again all should be well if not please switch it off for 24 hrs and switch on again the next day after duration is fulfilled, did exactly as advised and this was on monday the 28th Jan. 2019, i tried 2hrs didn't work tried 24 hrs same problem was recurring i phoned MTN for further assistance guess what, i was told the process failed because i switched off the phone as a result i need to do affidavit at the police station and he mentioned few requirement to redo the sim swap and i asked him a simple question "who caused the process to fail myself or the company" if his company is at fault why am i expected to drive all the way to police station wasting my time and petrol to fix their problems and his response what that nothing he do i need to go through that procedure, i then tried to lodge a complain eventually spoke to unhelpful Philile which i felt Hellopeter is the perfect platform, look i don't wanna mention airtime issues that disappear every now and then, i'm extremely tired of MTN, next stop should be telkom which i signed up for a contract router and never had any problems.