1 reviews | Active since Sept 2018
Ria MTN
Hi I was handed over by MTN to MBD for an ampunt of R14014.00 for a cellphone contract that was for my son. I also still receive a statement for R3000 8n arears. I have gone out off my wat to contact them or to get a manager to phone me to explaine the amounts they claim from me. MTN staff can't see where they get the amount nor can the MBD give me a breakdown of cost and said that is wat I owe I must pay which I refuse to accept untill I received a breakdown. No one can just pay for something they cannot give answers to. I have made to payments last month and this month and informed MTN about the payments and still I received a letter of demand that I havent paid July.
Can anyone please help me I dont know what to do anymore with MTN and MBD. It is not that I dont want to pay I want to know why is so high and they cant answer me.
PLEASE HELP
Good day Ria,
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
Best regards,
Good day Ria,
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
Best regards,