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Shene S

1 reviews | Active since Nov 2019

23 Nov 2019, 15:30

Reycreo Subscription from Mtn deducting without permission. MTN unable to help.

I contacted mtn regarding a Reycreo subscription that has been deducting from may usage spend (contract). I did not subscribe nor did i give permission for such subscription to be deducted from my account. I contacted MTN TWICE about this. Every time i get an sms it deducts R9 from my usage spend. The first lady i spoke to at mtn told me to call mtn on the 11th of December when my mtn monthly account closes. The other lady said it is not mtn's problem. How should i allow R40 + to be deducted from my contract and mtn usage spend and mtn is not able to help. It is ridiculous that mtn has no way of stopping 3rd party companies from deducting from a contract account and then claim it is not a mtn problem. I see it as blatantly *****ing from me. And the fact that no service champion is trained to deal with such calls is laughable. I feel like cancelling my contract coz my whole usage spend is now going to deplete coz mtn cant deal with this. :(

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Shene S's update26 Nov 2019, 07:32
Reviewer Update
You do not understand. I cancelled the said charge 4 times in one day. I still have the screenshots of the messages sent by mtn to say that it has been cancelled. But as soon as I cancel it 20min later I get a message that I am subscribed again and again it would deduct from my usage spend. In o e day R40 + rand was deducted from my usage spend until I set my limit to R0. I have tried all the ridiculous options to cancel it. Mtn should not allow 3rd parties to deduct from a contract usage spend unless we have approved it. I did not approve for this company or any or subscription to deduct from my account. If I keep cancelling they keep deducting!!!! What part of I cancelled it ... the service champion cancelled and it's still deducting does MTN not understand???????? It seems mtn is ***********!!!