MC
Marcus C
1 reviews | Active since Aug 2019
14 Aug 2019, 20:38
Reycreo Monthly subscribtions
Reycreo: Shocking to find that MTN can just activate monthly subscriptions without my consent. I deactivate then only to find it gets reactivated. This is not on!! Seem like a **** to make money out of consumers! Please get it to stop.
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MTN South Africa's replyOfficial
22 Aug 2019, 13:45Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please dial *155# opt 3 to block all/any subscriptions on your number and
*136*5# opt 2 to manage contents as I have explained on our telephone conversation earlier.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please dial *155# opt 3 to block all/any subscriptions on your number and
*136*5# opt 2 to manage contents as I have explained on our telephone conversation earlier.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply22 Aug 2019, 13:45
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please dial *155# opt 3 to block all/any subscriptions on your number and
*136*5# opt 2 to manage contents as I have explained on our telephone conversation earlier.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please dial *155# opt 3 to block all/any subscriptions on your number and
*136*5# opt 2 to manage contents as I have explained on our telephone conversation earlier.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,