REWARDSCO incompetence

2 years ago I had taken out 2 contracts with MTN. I have, since we have been in lock down, had to make use of the services of REWARDS CO to upgrade my cell fone. When they called me I made it abundantly clear that i will only be upgrading one number. 4 weeks later my devices arrive and im happy. The very next week a second set of devices arrive at my home. These devices are linked to my other number which I intended to move to prepaid. I could not move this number to prepaid now because a new contract was initiated without my consent on this number. The devices was taken back to my nearest MTN store the very next day after receiving the devices. MTN says I must cancel it with REWARDSCO before they can move the number to prepaid. REWARDSCO has, since 30 July 2020, BEEN ESCALATING MY CALL. Seems like this is all the consultants are told to say and to do... escalate...I have been paying for devices that I do not have for 3 months now and I fear that im going to pay a full 2 year term with the rate this is going. I have spent so much money on call time to speak to consultants, to get hung up on or just blatantly kept on hold until my airtime runs out. The worst part is, I have read all the reviews from people regarding REWARDSCO on this page, and not once have I seen the company respond to any of them. I might have to go the legal route to get some action, which trust me, im not afraid to do. Utterly disgusted in the way this company does business and im even more disappointed in MTN for not taking responsibility as well. Passing the buck doesn't help, especially during a covid period when people need people.