revolting service + simpleminded employees= MTN at their best

I cannot even give a negative star for the Pathetic service and still no resolution- I have the misfortune of dealing with the trash service of MTN brand who is internationally known. Coming from a service environment myself, I can undoubtedly guarantee, they have zero knowledge of a soft skill called customer service. The infuriation begun with the Vangate store, under false pretense that they have their sales script pitch down to a verbal art at the consumers expense. Saying how the devise and sim I contracted with them is warranted and added the insurance thinking (I am covered for any possible inconvenience). Oh but did they show their colors when I returned my faulty device and not to mention the continuation of me having to drive back and forth for ******* as they are completely in the dark of their return policy! I can confidently say, they have no idea what a process is or even how to follow it. Strategic absence of a certain individual who can only deal with my contract was taken out with him, I was at the mercy of everyone else who also didn't have the faintest idea of servicing a client. Mind you, I took my contract out with MTN, not "John Doe". The lack of responsibility from the representative who proudly wears the uniform of MTN has failed miserably. I have been calling them at the branch thinking I could get some sort of first hand feedback. Instead, after my umpteenth call, I was told that I will be contacted as soon as any feedback is available. To my disgust, the device was returned saying it was a software reset that was done, mind you, I took the device in with the fault that it didn't switch on at all after less than 5 weeks of use. With the return of the device and less than 24 after I collected it from the store, the device did exactly the same thing. My mind is blown as the representative said the phone will be booked in once again for repair. How on God's green earth is this okay? I am paying monthly for a device that I do not possess and they have the audacity to calmly say 'we need to book it in again'. I refuse to accept the atrocious babble of anyone else misrepresented as an employee of the international brand of MTN that has successfully moved backwards in the industry instead of actually evolving. My calls should be compensated, my fuel should be compensated and damages to my mental health should also be compensated. I will bad mouth this brand till the very end.