JD
John D

1 reviews | Active since Jul 2014

04 Aug 2015, 12:04

Revolting service

Getting through to MTN Insurance is a night mare.<br> <br> I have been trying to claim for my device over a good month now.<br> <br> I have sent countless emails to the follow email address [Email Removed] with out a response.<br> <br> After getting no where with that option, I calling the call-centre and spoke to Busisiwe Dolopini' Goitsemang Segopolo, sadly to say they don't care less to assist clients.<br> Emails sent don't get responded to.<br> <br> The call-centre is always on high call volumes and after holding so long the call gets this connected,this is despicable service. <br> MTN we are ones that pay your salaries and if you hoping to survive for any long you, need to change your act very fast.

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Aug 2015, 15:46
Official
Hello John Paulo,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana
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