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Debbie H

1 reviews | Active since Aug 2015

16 Jul 2020, 14:09

Revolting customer service MTN South Africa

In June 2020 I called and spoke to Ashwin in your Retention department – my contract was up in May. I asked him to cancel my contract and put me on the special he told me about with immediate effect ( which landed up being 1 July), for 30 Gigs data and 20 minutes per month for R199.00 per month.

He called back the next day and said all was sorted and confirmed, due to a system error the previous day when I called.

I am still getting SMS with data bundles being loaded from my previous contract which I cancelled with Ashwin!

I was then told the new contract hadn’t been activated by Ashwin – after over 2 hours on hold and being passed from one person to the next in your customer service and Retention department over two days, 8 staff later!

Hoseko sent an email for Ashwin and the Retention Manager to sort it out and call me back – 4 days ago!!!!!!!!!! And 0 feedback to date!!!!!!

SORT IT OUT!!!!!!!!!!!!!!!!!!!!!!!!!

Your customer service is revolting!!!!!!!!!!

The reference number is ***!!!

I want feedback and your mess up resolved, and a call from the Retention Manager TODAY!!!!

0
Replies (4)
DH
Debbie H's update17 Jul 2020, 09:22
Reviewer Update
Hi Alice, Ashwin is not able to assist!!!! Please get the Retention Manager to call me this Am!!

Thank you
DH
Debbie H's update17 Jul 2020, 09:45
Reviewer Update
Ashwin cant get the contract offered to me and accepted on the new system to work. This is NOT my problem. I accepted a deal - its a confirmed contract - the Manager needs to call me and sort this out IMMEDIATELY please!
DH
Debbie H's update20 Jul 2020, 08:23
Reviewer Update
# MTN SOUTH AFRICA - Alice van der Merwe - I am still waiting for the RETENTION MANAGER to call me!!!!!!!!!!!!!!!!!!!!! What more must I do????????????
DH
Debbie H's update29 Jul 2020, 11:20
Reviewer Update
# MTN South Africa - I finally had feedback from Patience Moloko 9 days ago! Offering me a new package due to the one I was offered a few weeks ago and accepting not existing!!!! She promised to get her offer approved and revert back to me..... I have emailed her almost daily asking for feedback.... day 9 and 0 feedbac****! What more must I do????? The most horrific service I have ever encountered!!!! I want Patience's Manager to contact me immediately to sort this out once and for all.