Revolted by the service provided to me by - MTN /Pinnacle Marketing

<p>MTNLF ********** /1</p> <p>I have been a loyal customer of MTN for several years. Of late I have experienced customer service at its worst. Very politly when one takes a device with the provider all the assistance and or follow ups are made to seal the deal. Contact details to send through information is provided first hand. One is even offered to take up insurance and the application is done there and then for the customer. Guess thats the business world hey. The day however when there is a problem and you seek redress...nobody knows the who or the how. My device had a cracked screen and it was booked in for repairs. If i had known the end result I would of just stayed with my device the way it was. Upon its return from the repair centre, there was more damage caused than any was sorted. I called back and forth and tried to make email enquiries and I am just been pushed from pillar to post. As i write this my device was returned after been booked in for the third time and the damage caused by the repair centre has not been sorted. I am highly frustrated and fed up. Nobody is providing me with a concrete resolution. I am wasting my work time to try and remedy a situation which to date nobody has take responsibility for. All one gets is these automated responses...Mtn provides an email - ********** ********** to date no response has been given. I am dik. Why provide a forum for complaints if these complaints are not even looked at. This is a service that I am paying for. Its not been afforded to me for free. Its been over a month and my cellphone has been up and down. I use this device for business and personal use. It not only points out the bad workmanship and or competence of the repair centre..It also puts Mtn in a very bad light aswell as the phone brand huawei. As soon as my contract is up I will be cancelling them both. </p>