"Review of Recent Experience with MTN Home Fixed Package"

I wanted to share some feedback regarding my recent experience with the MTN home fixed package. There were delays in the router delivery and connection process, resulting in charges for the unused internet during that period. Additionally, the billing in the subsequent month was incorrect, and an attempt to debit an unagreed amount resulted in a bounced payment. The agent mentioned that I needed to pay for the router due to the month-to-month arrangement, which I was not initially informed about. I was told it was the salesperson's error, and I was advised to contact them.

Despite settling the required amount to reactivate my account, I faced challenges in getting reconnected. Multiple calls to the call center yielded inconsistent information from different representatives. In the end, the last person I spoke to insisted I hadn't paid for the service and abruptly ended the call.