FM
Frances M
1 reviews | Active since Dec 2015
09 Dec 2015, 09:04
reverse of dataline to old contract on 3 December
MTN DIRECT CHANGED TELEPHONICAL MY CONTRACT. I WANT MY OLD CONTRACT TO BE REINSTATED. THEY CANCELLED THE NEW CONTRACT BUT DONT REINSTATE THE OLD CONTRACT. I AM WAITING SINCE 3 DEC 15 TO ACT AND BACK ON INTERNET WITH NO SUCCESS. REF NU UV998112. THEY CLAIM I MUST 808 TO DO SO?? THIS WAS MY REQUEST ON 3RD DECEMBER. I WANT MY INTERNET TO BE REINSTATED IMMEDIATLY ELSE I CANCELL THE WHOLE CONTRACT!!
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Replies (2)
MTN South Africa's replyOfficial
14 Dec 2015, 09:48Hello mareefrances@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the request for the package migration to the old package is pending with technical support, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the request for the package migration to the old package is pending with technical support, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply14 Dec 2015, 09:48
Official
Hello mareefrances@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the request for the package migration to the old package is pending with technical support, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the request for the package migration to the old package is pending with technical support, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
FM
Frances M's updateReviewer Update
24 Aug 2017, 11:14Good Day,
Kindly note that the issue has not been resolved, and instead of paying the initial R289pm for the previous contract, MTN has been charging me R1200+ pm for a limited data bundle for the last 22 months, since the contract was changed.
No authorization was given to MTN to change the debit order and no request was made for the contract change in the first place.
I expect this to be resolved and refunded before COB tomorrow, or I will open a case of *****.
FM
Frances M's update24 Aug 2017, 11:14
Reviewer Update
Good Day,
Kindly note that the issue has not been resolved, and instead of paying the initial R289pm for the previous contract, MTN has been charging me R1200+ pm for a limited data bundle for the last 22 months, since the contract was changed.
No authorization was given to MTN to change the debit order and no request was made for the contract change in the first place.
I expect this to be resolved and refunded before COB tomorrow, or I will open a case of *****.