TZ
Thulani Z
1 reviews | Active since Nov 2012
15 Sept 2015, 16:14
Reuqest for insurance valuation not obtained
I requested a simple valuation of the iPhone5S for my insurance. Two weeks have passed and Thuleleni has repeatedly promised to email the valuation to no avail. I am fed up with the poor service at this branch and wish it could just close down. Last time I ended up going to another branch far from my place because they could not process a simple upgrade to the iPhone 6 for the second time.
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Replies (1)
MTN South Africa's replyOfficial
18 Sept 2015, 14:52Hello tzengele,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
as per our telephonic conversation , we will escalate .
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Dimakatso
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
as per our telephonic conversation , we will escalate .
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Dimakatso
REQ:***
MTN South Africa's reply18 Sept 2015, 14:52
Official
Hello tzengele,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
as per our telephonic conversation , we will escalate .
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Dimakatso
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
as per our telephonic conversation , we will escalate .
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Dimakatso
REQ:***