MM
Morongwa M
1 reviews | Active since Dec 2009
15 Nov 2015, 19:11
Returning an unused phone that doesnt have 24hours
Good Day,<br> <br> Returning an unused phone that doesn't have 24hours and I was told they can't take it because it's been opened. I feel like it's not fair to me because the phone was never used.<br> <br> Please help me on this as this phone was bought for my son as a birthday present and cant take the offer as he is still young to receive the latest iPhone at the age of 15.<br> <br> Regards<br> *****gwa<br> ***
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Replies (1)
MTN South Africa's replyOfficial
16 Nov 2015, 09:07Hello *****gwam,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've tried calling you thrice and there was no answer. We needed to confirm if you purchased the device and had the proof of purchase available in order for us to do a proper escalation to the Regional Manager for the store.
We requested the Regional Manager to assist with the matter and make contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've tried calling you thrice and there was no answer. We needed to confirm if you purchased the device and had the proof of purchase available in order for us to do a proper escalation to the Regional Manager for the store.
We requested the Regional Manager to assist with the matter and make contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Nov 2015, 09:07
Official
Hello *****gwam,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've tried calling you thrice and there was no answer. We needed to confirm if you purchased the device and had the proof of purchase available in order for us to do a proper escalation to the Regional Manager for the store.
We requested the Regional Manager to assist with the matter and make contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've tried calling you thrice and there was no answer. We needed to confirm if you purchased the device and had the proof of purchase available in order for us to do a proper escalation to the Regional Manager for the store.
We requested the Regional Manager to assist with the matter and make contact with you to resolve the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***