MM
Morongwa M
1 reviews | Active since Dec 2009
26 Nov 2015, 14:56
Returning an unused phone that doesn't have 24hour
Good Day,<br> <br> I am actually making a follow up on the below, it looks like no one wants to call me regarding this. The below was reported on the 16th of November and someone from MTN called me to escalate to the correct shop and since then, I was never contacted. Please deal with this accordingly.<br> <br> Returning an unused phone that doesn't have 24hours and I was told they can't take it because it's been opened. I feel like it's not fair to me because the phone was never used.<br> <br> Please help me on this as this phone was bought for my son as a birthday present and cant take the offer as he is still young to receive the latest iPhone at the age of 15.<br> <br> Regards<br> *****gwa<br> ***
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Replies (1)
MTN South Africa's replyOfficial
30 Nov 2015, 10:34Hello *****gwam,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply30 Nov 2015, 10:34
Official
Hello *****gwam,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***