1 reviews | Active since Nov 2014
Returned product more than a year ago
I have returned a tablet which was purchased via MTN direct more than a year ago back to promenade mtn store in fact on same day. I have had previous issues with this company regarding the paper work of return which was not my fault but the stores fault as well as lack of communication between the two parties. They confirmed it has all been resolved. This is my third complaint via hello peter relating to same issue! I just received a notification from their attorney that I should pay them within 48 hours else I will be noted as as bad debtor. I am really frustrated with this and the service of this company. I do not have any contract nor company with this MTN company and I also never wish to have because of this pathetic service.<br> Ref no: ***2
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
