RETURN POLICY NOT ADHERED

I have upgraded my mtn contract online on the 19 November 21 with Rewardsco. I have chosen the Black Friday Home Package (240 gb with a LTE plug sim only data for R199 a month. (Double Data). I had no idea that only mtn approved router to be purchased or utilised.

Little did I realize that I had chosen the incorrect package, I immediately contacted Mandos and explained that I had chosen the incorrect package and wished to choose a sim data package for a cell phone. The consulted indicated that I have 10 working days to change my package.

On 23 November 21, somebody in the sales dept called and I chose a R199 a month sim data package only for cell phone or mifi router. The consultant did not mention that I needed a mtn approved router.

I called Mandos on the 30 November 21 and spoke to one of the consultants and she indicated that the initial package escalated to be cancelled..

I sent mtn numerous email to resolve this matter, eventually received a message "the deal you received we are unable to do a reversal however we can do an early upgrade" . To date I have not received any feedback from Mandos or a rep from mtn. This was a reputable service provider and unable to cancel a simple contract that I am still paying but unable to use.

It's been 3 months the situation is still not resolved.