Return Policy

Good day,

I renewed my contract with MTN Vangate mall Cape Town Western Cape yesterday the 02/02/2018. The contract is under my husband name.My initial purchase would have been the Samsung S8 or note 8. The consultant recommended the LG G6 phone advising me that this phone has a better processor than the Samsung S8 and that it has better features as well. I told him I use my phone for business services and showed him what I can do with my current Samsung s7 and he advised that the phone can do exactly the same.

I settled for the LG G6 and went home browsed through the phone and discovered that the phone does not have the capabilities that the S7 or S8 has. Highly disappointed I immediately contact the consultant the next morning 03/02/2018 at about 6 o'clock and advised that this phone is not conducive to my business. I then requested that as per the 7 day return policy, that I would like to return the phone to MTN and select the initial phone I intended taking. I was then advised, that is not an option and I cannot return the phone.

I took the LG G6 based on the consultant's knowledge and recommendation of the phone. All I want is MTN to please return the phone and upgrade my phone to the S8 or Note8.