Return a phone - Upgrade

<p>Good Day</p> <p> </p> <p>Please kindly assist me urgently, I did an upgrade for two phones with Mtn East Rand on Saturday. I was not happy with the one phone because of the colour and the sales reps told me that they will try to out source the colours that I wanted. I was assisted by Hanness and they never bothered to call me if the upgrades were procced, I ended up calling MTN directly to find out if the upgrades were procced.</p> <p> </p> <p>The phones were collected by my Fiance on Tuesday 27th of September 2016, yesterday I went to the store and they said “Maybe they might do a favour for me and take back the phone but David the store manager will contact me today 30th of September 2016 of which he still hasn’t bothered to contact me. When I try to call the store no one answers the phone, I asked for the Managers email address while I was at the store and they couldn’t assist…</p> <p> </p> <p>I am a pregnant women and it is appalling how they treated me and couldn’t care less about my situation. I have been with MTN for more than 10 years and this is my first time experiencing such bad/despicable service…. </p> <p> </p> <p>I don’t want the phone anymore (Samsung Galaxy A7), either they change it to something different or cancel my contract.</p> <p> </p> <p>Customer Name: Talitha</p> <p>Customer Contact: ********** 753, 071 ********** or 011 ********** </p> <p> </p> <p> </p> <p>Warmest regards</p> <p> </p> <p>Talitha Dhlamini</p> <p> </p>