Return

No response since the 3 of December when the devices were returned, no one knows the process or where the devices are Good day

I am writing to formally escalate a matter that has caused significant inconvenience and frustration. On Thursday 3 December 2025, I received a device as part of a new contract. Unfortunately, the device was not the size I required, and I returned it to the MTN Liberty Mall store in Pietermaritzburg on Friday 4th December 2025 , who assisted me with my request however when I required an update they said they can’t do anything because I did an online application and they did wat I asked them to do , they were rude and unhelpful. Despite following the correct process, I have received no feedback to date, and the device now appears to be untraceable. Furthermore, the return was incorrectly processed as a repair instead of a CPA return, which is a serious error. To make matters worse, the debit order for this contract will be processed this month, yet my issue remains unresolved, and the device has not been returned to me. This is unacceptable and requires immediate corrective action. I urgently request that this order be cancelled without further delay : Please note the reference numbers provided by the store: • IRMS: *** • IRMS: *** As I am based in Greytown and had to travel to Pietermaritzburg due to the absence of an MTN store in my area, this delay has caused unnecessary inconvenience and wasted time. Kindly confirm once the cancellation has been processed and provide written confirmation of the corrective action taken. If this issue is not resolved promptly, I will have no choice but to escalate further through formal complaint channels, including ICASA and the Consumer Protection Act.

Thank you for your immediate attention to this matter.

Regards, Shalina Orie