Retentions of cell phone contracts [#***8]

There was calls logged and emails sent to MTN Retention's for stopping the contracts and have the number converted to prepaid <br> There was a call logged on 26 of August 2015 and what luck no response<br> By phoning 808 the call center most of the staff has no idea what we are taking about or do not care <br> By phoning MTN direct also got us no where <br> <br> I have only two questions.<br> 1. If we do not get service do we still need to pay, because if i do not do my work i do not get paid<br> 2. What happen to MTN service or is sup contracting a better option than having to do the work on your own and charging more for less