Retentions dept never answers phone
<p>I've been trying to cancel my 24 month contract with this terrible service provider, as I'm supposed to give 30 day notice of cancellation. Their Retentions Dept has not been answering their phones since last week. I assume that when I do actually get hold of them, they'll tell me that the 30 day window has closed and I'll have to keep flushing my money down the toilet for another 24 months? Get a clue please retards.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***5