Retentions department taking forever to repond

<p>I finished paying for my contract early , and unfortunately my phone got damaged , I called MTN to request for early upgrade ,(GIVING THEM MORE BUSINESS), MTN treats me like I am begging for a favour , I was told turaround time is between 2-24 hours , which has long passed by now , called MTN more than 12 times and each consultant gives me a different story.</p> <p> </p> <p>I am without a phone now, STILL waiting for the retentions department to contact me via email, I am seriously ****ed with their service , MTN must note , thou I have been a loyal customer for more than 10 years, I have no problem to mocing on to a more friendly and reliable service provider, the service I got from MTN is very poor.</p> <p> </p> <p>SC Thabe</p>