SM
Siphiwe M
1 reviews | Active since Sept 2015
20 Sept 2015, 23:26
Retentions Department
I requested my contract settlement statement 3weeks ago, I sent an email to retentions @mtn. co.za never received any feedback just received a confirmation email that they will get back to me in 3days. I went on and called the call centre where they confirmed that I will receive an sms /email and they provided me with the switch board number that Is just ringing.I can't wait to settle mtn and port to Vodacom they have bad customer service overall
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MTN South Africa's replyOfficial
22 Sept 2015, 17:17Hello Ziiims ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply22 Sept 2015, 17:17
Official
Hello Ziiims ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our retentions division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica