Retentions, customer care are anything but

Every interaction with MTN's customer care and retentions departments by e-mail is incredibly frustrating. Typical response times are on the order of weeks. This means that any interaction requiring more than one round of e-mails takes months to resolve - quite common when responses are incomplete or miss the point entirely. This has been my experience with MTN for years, and only escalation to the CEO or an insider at MTN seems to help. Happily, and assuming MTN get back to me, I won't be a customer for much longer.