1 reviews | Active since Oct 2017
Retention Department Useless
I've been on hold for two hours shocking service so unhappy with MTN
All they have top do is put my contract number onto prepaid nobody phones you back
Nobody can help you
Ref Number ********** 40
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team